TY  - BOOK
AU  - Love Lock, Christopher 
AU  - Chopra, V S
TI  - Services marketing: people, technology, strategy 
U1  - 658.8 
PY  - 2009///
CY  - New Delhi
PB  - Galgotia 
KW  - Business Management;
KW  - Service Marketing;
KW  - People Technology
ER  -