TY  - BOOK
AU  - Makkar, Urvashi
AU  - Makkar, Harinder Kumar
TI  - Customer relationship management
SN  - 9780071333313
U1  - 658.812 
PY  - 2019///
CY  - Chennai
PB  - MGH
KW  - Business Management
KW  - Customer Relationship Management
ER  -