000 00610nam a22002177a 4500
003 OSt
005 20170517033552.0
008 170517b xxu||||| |||| 00| 0 eng d
020 _a9781403928622
082 _a659
_bSHA
100 _aShainesh, G
245 _aCustomer relationship management: a strategic perspective
_cG Shainesh; Jagdish N Sheth
260 _aNew Delhi
_bMacmillan
_c2010
300 _a198p.
650 _aBusiness Management;
650 _aPublic Relation;
650 _aCustomer Relation;
650 _aRelationship Management
700 _aSheth, Jagdish N
942 _2ddc
_cBK
999 _c1563
_d1563