| 000 | 00571nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c2320 _d2320 |
||
| 003 | OSt | ||
| 005 | 20190701171957.0 | ||
| 008 | 170718b xxu||||| |||| 00| 0 eng d | ||
| 082 |
_a658.8 _bFRI |
||
| 100 | _aFriedman, Nancy | ||
| 245 |
_aCustomer service nightmares: 100 tales of the worst experiences possible and how they cloud have been fixed _cNancy Friedman |
||
| 260 |
_aNew Delhi _bViva Books _c2006 |
||
| 300 | _a149p. | ||
| 650 | _aCustomer Service; | ||
| 650 | _aCustomer Service and Product Management; | ||
| 650 | _aBusiness Management | ||
| 942 |
_2ddc _cBK |
||