000			00632nam a22002297a 4500
999			_c4853 _d4853
003			OSt
005			20200313121416.0
008			170309b xxu||||| |||| 00| 0 eng d
020			_a9789353160777
082			_a658.81 _bZEI
100			_aZeithaml, Valarie A.
245			_aServices marketing : integrating customer focus across the firm _cValarie A. Zeithaml & others
250			_a7th ed.
260			_aNew Delhi _bMGH _c2019
300			_a582p.
650			_aBusiness Management
650			_aMarketing Management
650			_aServices Marketing
700			_aBitner, Mary Jo
700			_aPandit, Ajay
942			_2ddc _cBK