| 000 | 00605nam a22002177a 4500 | ||
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| 999 |
_c992 _d992 |
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| 003 | OSt | ||
| 005 | 20190619111539.0 | ||
| 008 | 170309b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0072471425 | ||
| 082 |
_a658.8 _bZEI |
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| 100 | _aZeithaml, Valarie A. | ||
| 245 |
_aServices marketing : integrating customer focus across the firm _cValarie A. Zeithaml & Mary Jo Binter |
||
| 250 | _a3rd ed. | ||
| 260 |
_aNew Delhi _bMGH _c2003 |
||
| 300 | _a668p. | ||
| 650 | _aBusiness Management | ||
| 650 | _aMarketing Management | ||
| 650 | _aServices Marketing | ||
| 700 | _aBitner, Mary Jo | ||
| 942 |
_2ddc _cBK |
||