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Customer service nightmares: 100 tales of the worst experiences possible and how they cloud have been fixed

658.8
FRI

ASM8774
ASM8775
ASM8776

Friedman, Nancy
Customer service nightmares: 100 tales of the worst experiences possible and how they cloud have been fixed / Nancy Friedman . – New Delhi : Viva Books , 2006
149p.
• Customer Service;
• Customer Service and Product Management;
• Business Management

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Customer service nightmares: 100 tales of the worst experiences possible and how they cloud have been fixed