Customer service nightmares: 100 tales of the worst experiences possible and how they cloud have been fixed (Record no. 2320)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00571nam a22001817a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190701171957.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170718b xxu||||| |||| 00| 0 eng d |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | FRI |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Friedman, Nancy |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service nightmares: 100 tales of the worst experiences possible and how they cloud have been fixed |
| Statement of responsibility, etc. | Nancy Friedman |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | Viva Books |
| Date of publication, distribution, etc. | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 149p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Service; |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Service and Product Management; |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Total Renewals | Date checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not For Loan | Reference | Amity University Kolkata Central Library | Amity University Kolkata Central Library | Reference | 07/18/2017 | 658.8 FRI | ASM8774 | 07/18/2017 | 07/18/2017 | Books | |||||||
| Amity University Kolkata Central Library | Amity University Kolkata Central Library | 07/18/2017 | 658.8 FRI | ASM8775 | 07/18/2017 | 07/18/2017 | Books | ||||||||||
| Amity University Kolkata Central Library | Amity University Kolkata Central Library | 07/18/2017 | 3 | 658.8 FRI | ASM8776 | 02/21/2025 | 07/18/2017 | Books | 1 | 02/04/2025 |